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AI reply language

Choose whether the AI replies in the customer's language automatically or always in one fixed language.

Kirana Bakery's customers may write in Indonesian, English, or a mix of both. This setting decides which language the AI uses when it replies.

What it does

In AI Agent → AI model, on the AI status card, there is an AI reply language option:

  • Automatic — follow the customer's language (default): The AI replies in the language of the customer's latest message, including when the customer switches language mid-chat. If the language is unclear, the AI uses the language from your workspace's Regional settings.
  • Fixed language: The AI always replies in one language, whatever language the customer uses. Available options: Indonesian, English, Malay, Thai, Vietnamese, Filipino, Japanese, Korean, Chinese, Arabic, Hindi, Spanish, Portuguese, French, German, Dutch, and Turkish. Each language name is shown in its own language.

You can write your instructions and knowledge in another language. The AI translates their content into the reply language rather than changing the reply language.

This setting applies to all channels and workspaces, and is changed by Company admins. See AI settings from Company.

Benefits

  • International customers are served in their own language without extra staff.
  • Brands that want a single voice can lock one language.
  • Knowledge only needs to be written once.

Steps

  1. Open the AI model tab. Choose AI Agent → AI model.
  2. Find AI reply language. It is on the AI status card, below the AI replies to WhatsApp chats automatically switch.
  3. Choose a language. Pick Automatic — follow the customer's language or one fixed language.
  4. Save. Click Save in the bar that appears at the top of the page.
  5. Test. Open the Playground, write a message in another language, and check the language of the reply.

AI status card with the AI reply language option
AI status card with the AI reply language option

Tips

Tip

Choose Automatic if your store serves tourists or customers from abroad. Choose a fixed language if all your staff can read only one language, for example so agents can easily review the AI's replies.

Note

Messages you write yourself as an agent, quick replies, and blast templates are not translated automatically. This setting only applies to AI replies.

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