Quick Replies

Questions like "where is your outlet?" or "can I get a price list?" come up again and again. Quick replies make the answer just one code.

What it does

Each quick reply has a Code (e.g. alamat) and Content (the full text). In the reply box, type / followed by the code to insert the text.

Benefits

• Answer routine questions in seconds.
• Consistent answers across the whole team.
• Fewer typos in important info such as bank account numbers.

Steps

1. Open settings. Choose Settings → Quick reply.
2. Add a reply. Click Add. The New quick reply window opens.
3. Enter the code. In Code, write a short word without the slash, e.g. alamat.
4. Enter the text. In Content, write the full message, e.g. "Kirana Bakery outlet is open every day 08:00-20:00 in Bandung." Click Save.
5. Use it in a chat. In the Inbox, on the Reply tab, type / and then the code. Choose from the Quick reply list that appears, or click the lightning icon below the message box.
6. Edit or delete. In the list, click the pencil icon to edit or the trash icon to delete.

Tips

Next

• Replying and notes
• Getting to know the Inbox