Terms of Service

These Terms of Service ("Terms") are an agreement between you and PT Cazh Teknologi Inovasi ("we", "us"), the company that owns and operates Kalea Chat ("Kalea"), for the use of the Kalea website (kalea.chat) and the Kalea application (app.kalea.chat), together the "Service". By creating an account or using the Service you agree to these Terms. If you use Kalea on behalf of a company, you confirm you are authorised to bind that company.

1. The Service

Kalea is a chat CRM for businesses. It lets you receive customer conversations from WhatsApp and website chat in a shared team inbox, have an AI Agent reply and qualify leads, manage prospects in a sales pipeline, send broadcast messages, and view analytics. Features available to you depend on your plan.

2. Accounts and security

• You must provide accurate registration details and be at least 18 years old.
• You are responsible for everything that happens under your account and workspaces, including the actions of the team members you invite. Keep your password confidential and tell us immediately at hello@kalea.chat if you suspect unauthorised access.
• One company account can contain several workspaces and team members, within the limits of your plan.

3. Free trial, plans and fees

• New accounts start with a 14-day free trial. No credit card is required to start the trial. When the trial ends, you need to choose a paid plan to keep using paid features.
• Plans, prices and limits (workspaces, team members, WhatsApp numbers, included AI credit) are shown on kalea.chat and inside the application. We may change them for future billing periods; we will give you at least 30 days' notice of a price increase that affects your subscription.
• Prices are in US dollars and exclude taxes. Applicable sales tax, VAT or GST is calculated and added at checkout.
• Plans can be paid monthly or as a prepaid 3-month, 6-month or yearly cycle. Prepaid cycles may include a discount shown at checkout.
• AI usage beyond the AI credit included in your plan is billed based on actual usage, and shown on a monthly invoice.
• Subscriptions renew automatically at the end of each billing period until cancelled. If a payment fails, we may retry it; if it stays unpaid after a short grace period we may restrict the account until payment is made.

4. Payments

Card, PayPal and similar payments are processed by Paddle.com, our Merchant of Record. Paddle is the seller of record for these purchases, collects and remits taxes, issues your invoice and handles payment support and refunds in accordance with its buyer terms. Local payment methods in some countries (for example bank transfer, QRIS or e-wallets) are processed by Xendit. We never store your full card details.

5. Cancellation and refunds

You can cancel at any time (see our Refund Policy). Cancellation stops future renewals; you keep access until the end of the period you already paid for. Refunds are governed by the Refund Policy.

6. WhatsApp and other channels

• Kalea can connect a WhatsApp number by scanning a QR code (linked-device connection). This is not the official WhatsApp Business Platform / Cloud API and is not endorsed by Meta. WhatsApp may limit or ban numbers that it considers to violate its terms, and we cannot control or guarantee that. You use this connection at your own risk and you are responsible for complying with WhatsApp's terms and policies.
• You are responsible for having a lawful basis (for example consent) to contact the people you message, for honouring opt-outs (Kalea automatically excludes contacts who reply STOP to a broadcast), and for following anti-spam, marketing and privacy laws that apply to you and your recipients.
• Use broadcast features responsibly: respect daily limits, do not send unsolicited bulk messages, and do not circumvent the protections built into the Service.

7. Acceptable use

You agree not to use the Service to: break the law or third-party rights; send spam, scams, phishing, malware or deceptive content; send content that is unlawful, harassing, hateful, sexually exploitative of minors or that promotes violence; attempt to access other customers' data or probe or disrupt the Service; reverse-engineer or resell the Service without our written permission; or use it for activities where an AI error could cause serious harm without human review.

8. AI features

The AI Agent generates replies, summaries and classifications using large language models. AI output can be incomplete or wrong. You are responsible for configuring the AI (instructions, knowledge, handoff rules), reviewing its results, and for any message sent to your customers on your behalf. Message content that the AI needs to process is sent to our AI provider (by default Anthropic) or, if you add your own API key, to the provider you choose. See the Privacy Policy.

9. Your content and data

You keep all rights to the content you and your customers send through the Service ("Customer Data"). You grant us a limited licence to host, process and transmit Customer Data only to provide and secure the Service and as described in the Privacy Policy. For personal data of your customers and contacts, you are the controller and we process it on your behalf.

10. Our intellectual property

Kalea, its software, design and branding belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give us may be used to improve the Service without obligation to you.

11. Availability and support

We work to keep the Service available and make regular backups, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance and update features. Support is provided by email and in-app chat.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, if your use creates risk or legal exposure for us or others, or for non-payment. After termination we keep your data for up to 30 days so you can request an export, and then delete it; backups are overwritten on a rolling basis. We may retain information we are legally required to keep (for example invoices).

13. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, and we are not liable for indirect, incidental or consequential damages, lost profits or revenue, loss of data or business interruption, or for actions of WhatsApp, Meta or other third parties (including restriction of your numbers). Our total liability for any claim relating to the Service is limited to the fees you paid to us in the 12 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You agree to defend and compensate us against claims and costs arising from your content, your messaging to your customers, or your violation of these Terms or applicable law.

15. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or inside the application before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute in good faith; if that fails, the courts of Indonesia have jurisdiction. Consumers keep any mandatory rights they have under the law of their country of residence.

17. Contact

Questions about these Terms:

PT Cazh Teknologi Inovasi
Owner and operator of Kalea Chat
Perumahan Kedungwringin Gg X No A94, Patikraja, Kabupaten Banyumas, Jawa Tengah, Indonesia
Email: hello@kalea.chat