Refund and Cancellation Policy

This policy explains how cancellation and refunds work for Kalea subscriptions. It applies together with our Terms of Service.

Free trial

Every new account gets a 14-day free trial with no credit card required. You are not charged during the trial, and you can stop at any time.

14-day money-back guarantee

If you are not satisfied with a paid plan, you can request a full refund of your first subscription payment within 14 days of that payment. This applies to the first payment of a new paid subscription (monthly, 3-month, 6-month or yearly).

Renewals

You can cancel at any time. Cancelling stops future renewals, and you keep access until the end of the billing period you already paid for. We do not pro-rate unused time for cancellations made mid-period, and renewal payments are not refundable except where required by law or where we made a billing error. To avoid being charged again, cancel before your renewal date.

AI usage charges

Usage-based AI charges (AI usage beyond the credit included in your plan) cover costs that are incurred as soon as the AI runs, so they are not refundable once consumed, except for billing errors.

Plan changes

• Upgrades take effect immediately; the remaining value of your current plan is credited toward the new plan.
• Downgrades and billing-cycle changes are scheduled for your next renewal and do not generate a refund.

How to cancel

• In the app: Settings → Billing, or
• By email: hello@kalea.chat from your account email address.

How to request a refund

Email hello@kalea.chat from your account email with your invoice number and a short reason. We aim to respond within 2 business days.

• Card, PayPal and other Paddle payments: refunds are issued through Paddle to your original payment method, usually within 5–10 business days after approval. Paddle is the Merchant of Record for these payments, and you can also contact Paddle's support at paddle.net.
• Local payments through Xendit (for example bank transfer, QRIS or e-wallet): refunds are sent back to the payer by bank transfer or the original method; timing depends on the bank or e-wallet.

Disputes

If you see a charge you do not recognise, please contact us first at hello@kalea.chat — we can usually resolve it faster than a chargeback.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country.

Contact

PT Cazh Teknologi Inovasi
Owner and operator of Kalea Chat
Perumahan Kedungwringin Gg X No A94, Patikraja, Kabupaten Banyumas, Jawa Tengah, Indonesia
Email: hello@kalea.chat